In order to create comfort for customers with a personalized service experience and seamless care, Medeze Medical applies the following information security and privacy principles:

GENERAL PRINCIPLES

1. This information security and privacy policy (“Information Security and Privacy Policy”) describes how MEDEZE MEDICAL SAI GON (“Medeze Medical” or “we”) collects, receives , collect, store, use, process, disclose, share and ensure the safety of Customer Information of organizations and individuals (“Customer” or “you”), including customers, agents, suppliers, contractors and partners: (i) use services provided directly at Medeze Medical or other services provided by Medeze Medical; (ii) access and use customer interaction channels owned by Medeze Medical, including but not limited to: website: https://medezemedical.vn, Medeze Medical application, websites and groups on websites social networks (such as Facebook,…) owned by Medeze Medical (“Medeze Medical Channels”) (sections (i) and (ii) hereinafter collectively referred to as the “Services”).
2. “Customer Information” is any information or data that can be used to identify the Customer or based on which the Customer is identified, such as name, nationality, phone number, contact details, etc. payment and banking cards, personal preferences, email address, location, photos, ID card/citizen identification card information, date of birth, marital status, insurance information, transaction information, access history, customer journey, biometric data, medical/health records.
3. Customer has read, understood, and agreed to the content of the Information Security and Privacy Policy. From time to time, Medeze Medical may amend, supplement, and/or update this Information Security and Privacy Policy. Medeze Medical will post the revised, supplemented and/or updated information security and privacy policy on the website: https://medezemedical.vn . The Customer’s continued use and access to the Medeze Medical Channels, and continued use of the Services means that the Customer agrees with the amended, supplemented, and/or modified information security and privacy policy. or update that.
4. This information security and privacy policy includes the following contents:
   1. Customer Information collected by us
   2. How we protect Customer Information
   3. How we use Customer Information
   4. How we share Customer Information
   5. Access and selection
   6. Communications, notices and modifications
5. Customer rights and additional information

CUSTOMER INFORMATION COLLECTED BY US

We collect Customer Information in the process of providing Services to you. Below are the types of information we collect:

1. Information you provide to us
   1. We collect any information you provide in connection with the Service in the course of activities such as (i) using the Service; (ii) register to open an account, log in, and interact with Medeze Medical Channels; (iii) participate in seminars, customer events, contests, games, surveys/surveys or other events organized by Medeze Medical; (iv) use biometric functions to identify individuals and authenticate transactions;
   2. The Customer is responsible for ensuring that the information provided by the Customer is complete, accurate and up to date to ensure the Customer’s rights according to the regulations of using the respective service. Medeze Medical is not responsible in case the Customer provides inaccurate or incomplete information according to the provisions of the Service.
   3. For Customers under 18 years old, please ensure that you have full consent and approval from your father, mother or legal representative to provide customer information to Medeze Medical; The father, mother or representative will be bound by this information security and privacy policy and be responsible for the Customer’s behavior.
      Medeze Medical has the right to refuse Customers access to Medeze Medical Channels or provide related Services in cases where there are grounds that Customers are under 18 years old and have not obtained the above consent and approval from their parents. or legal representative.
   4. In the event that Customer provides information of any third party, Customer represents and warrants that Customer has obtained the full consent and approval of that third party for Customer’s provision. information to Medeze Medical and for Medeze Medical to use that information in the manner and provisions of this Information Security and Privacy Policy.
      Medeze Medical will not bear any responsibility to a third party in case the Customer provides information without the consent or approval of that third party. In this case, the Customer will bear all responsibilities arising from the act of providing information, including the settlement, at the Customer’s expense, of any claims/claims of third parties. to Customer and/or Medeze Medical, indemnify Medeze Medical for any sums payable by Medeze Medical to third parties, if any, in connection with the above claim/suit.
2. Automatic Information:
   We automatically collect certain types of information when you interact with the Service.

Medeze Medical has the right to collect information and data related to the activities that the Customer performs within the framework of the Service, including but not limited to information and data about the parties providing services and goods to the customer. Customer, transaction information that Customer makes (type of goods, services, location, transaction time), payment method (not storing important data of the payment card used for payment includes detailed card number, CVV number or other authentication code of equivalent legal value), device information (such as IP address, operating system, browser type, hardware specifications, UDID, MEIDs, location, address of referring website (if any), pages that Customer visits from Medeze Medical Vietnam Channel and mobile applications, number of visits, feedback, file name,version and ad identification and other related information (if any)).

1. Collection and use of cookies

We use cookies, pixels and other similar technologies (collectively “cookies”) to recognize your browser or device, learn more about your preferences, provide you with essential features and services and for other additional purposes, including:

1. Identify you when you log in to use our Services. This allows us to provide you with recommendations, display personalized content and provide other customized features and services.
2. Be mindful of the options you have agreed to. This allows us to respect your likes and dislikes, such as the language and configuration you choose.
3. Conduct research and analysis to improve our Services.
4. Prevent fraud.
5. Improved security.
6. Provide content, including advertising, relevant to your interests on our websites and third party websites.
7. Measure and analyze the quality of Services.
8. Cookies allow you to take advantage of some of our essential features. For example, if you block or reject our cookies, you will not be able to use certain products or services that require you to log in, or you may have to manually adjust some preferences. Select or set your language each time you revisit our websites.
9. Approved third parties may also set cookies when you interact with the Services. These third parties typically include search engines, measurement and analytics providers, social networks and advertising companies. Third parties use cookies in the delivery of content, including advertising relevant to your interests, to measure the effectiveness of advertising and to perform certain services on our behalf.
10. You can manage browser cookies using your browser settings. The ‘Help’ feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to notify you when you receive a new cookie, how to disable cookies and when a cookie expires. term. If you disable all cookies on your browser, neither we nor third parties will be able to transfer cookies to your browser. However, if you do this, you may have to manually adjust some preferences each time you revisit the site and some features and services may not function.
11. Information from other sources: We may collect information about you from other sources, including service providers, partners and publicly available sources.

HOW WE PROTECT CUSTOMER INFORMATION

1. At Medeze Medical, customer security and privacy are our highest priorities. All activities are carried out taking into account the ability to ensure the safety and privacy of your information. All Customer Information is stored and kept confidential by Medeze Medical’s system or Medeze Medical’s service providers in accordance with the law and this Information Security and Privacy Policy.
2. When collecting data, Medeze Medical will make maximum efforts within the allowable scope to store and secure Customer Information on the server system and this Customer Information is secured by secure systems. Firewall systems, access control measures, data encryption. Medeze Medical has appropriate technical and security measures to prevent, to the maximum extent possible, unauthorized access and use of Customer Information. Medeze Medical also regularly coordinates with security experts to update the latest information on network security to ensure the safety of Customer Information.
3. Medeze Medical does not store information and important data on your payment card (card number, full name, CVV number or other authentication code with equivalent legal value) on our system. . Your payment transaction is made on the system of the relevant bank or service affiliate/cooperating unit through Medeze Medical Vietnam.
4. Customer absolutely will not use any tools, programs or other measures to illegally interfere with the system or change the data structure of any Service, nor perform any other acts. others to spread and encourage activities with the purpose of interfering, sabotaging or infiltrating Medeze Medical system data, as well as other violations of Vietnamese law. In case we detect that you have committed a violation, we have the right to transfer information about the violation to the competent authorities for handling in accordance with the law.
5. You are responsible for protecting your account information and do not provide any information related to your account, password or authentication methods (eg OTP) to access websites, applications, software and other tools (if any).
6. We store Customer Information to ensure your continued use of the Services, and for the period necessary to fulfill the Purposes, or as required by law (including both for tax and accounting purposes), or to perform other tasks as notified to you in advance.
7. The length of time we retain specific Customer Information varies depending on the Purpose. When Customer Information is no longer necessary for the provision of a Service or Purpose or Medeze Medical no longer has a business or legal purpose to retain Customer Information, we will take steps to prevent retrieval of Customer Information. access or use Customer Information for any purpose other than compliance with this Information Security and Privacy Policy, or for safety, security, fraud detection and prevention purposes; or delete the identifying information part of Customer Information according to legal regulations.
8. Customer Information may be stored in, accessed from or transferred to many countries, including Vietnam. When we transfer your Customer Information to other countries, we will ensure that it is transferred in accordance with this Privacy Policy and as permitted by law and regulation. relate to.

HOW WE USE CUSTOMER INFORMATION

We use Customer Information to operate, provide and improve the Services for purposes (“Purposes”) including:

1. Service Provider

We use Customer Information to:

• Providing the Services and processing transactions related to the Services, including registration and payments;
• Recommend Services that you may be interested in, recognize your preferences and personalize your experience with the Services;
• Perform internal activities necessary to provide the service, including troubleshooting software errors and operational problems, conducting data analysis, testing and research, and monitoring and analyzing usage trends uses and activities;
• Protect the security or integrity of the Services and any facilities or equipment used to provide the Services;
• Confirm transactions and make payments;
• Create, manage and update Customer accounts, verify Customer identity;
• Allows interaction between Customers and Medeze Medical or between Users and linked partners (if any);
• Measure, support and improve the Services:
  We use Customer Information to measure usage, analyze performance, correct errors, provide support, improve and develop the Services.
• Compliance with legal obligations:
  We are legally obliged to collect, use or store your Customer Information in certain circumstances, including when requested, advised, recommended or required by our advisors. legal advice or any legal regulations, by-laws, documents or requests of the government or local or foreign competent authorities, requests of competent state agencies including but not limited to obligations to disclose information, report according to legal regulations on promotions, record keeping, auditing, investigation and resolution of complaints or disputes, compliance with court orders or other legal, regulatory or other governmental or regulatory requirements; or other agreements; and protect our rights or property in the event of a claim or dispute.

2. Communicating with you:

We use Customer Information to communicate with you regarding the Services through various channels (e.g. email, chat) and to respond to your requests .

3. Marketing:

We use Customer Information to market and promote the Services. We may display Service advertisements based on your interests.

4. Fraud and abuse prevention, property and credit risk:

We use Customer Information to prevent and detect fraud and abuse to protect the security of our customers, ourselves and others. others. We can also use scoring methods to assess and manage asset and credit risk.

5. Some specific purposes require your consent:

We may ask for your consent to use Customer Information for a specific purpose when we contact you. 

HOW WE SHARE CUSTOMER INFORMATION

1. Customer information is an important part of our operations, and we do not sell your Customer Information to others. We only share Customer Information as set forth below and to the extent permitted by law. Third parties that receive Customer Information in accordance with the Information Security and Privacy Policy comply with this Information Security and Privacy Policy, other similar policies and relevant legal regulations. .
2. Comply with the request of competent state agencies, or according to the provisions of law;
3. Transactions involving third parties:
   We provide you with services, software and content provided by third parties for use on or through the Services. You can tell when a third party is involved in your transactions and we will share information related to those transactions with that third party.
4. Third Party Service Providers:
   We use and/or partner with other companies and individuals to perform certain tasks on our behalf. Examples include: sending communications, processing payments, assessing credit risk and compliance, analyzing data, providing marketing and sales support (including advertising and event management ), customer relationship management and training. These third party service providers have access to Customer Information necessary to perform their functions, but may not use it for other purposes. In addition, they must comply with this Information Security and Privacy Policy and related privacy laws.
5. Restructuring and transferring businesses:
   During the business development process, we may sell or buy businesses or restructure other businesses or services in accordance with the provisions of law. In such transactions, Customer Information, databases and the right to use information in general are among the business assets transferred but the transferee must still comply with the provisions of this Policy. this information security and privacy (or when approved by the customer). Additionally, in the event Medeze Medical or substantially all of its assets are acquired by another company, your information will become one of the transferred assets.
6. Protection of ourselves and others:
   We release account and other Customer Information when we believe it is appropriate to comply with the law, enforce or apply other terms and agreements or to protect the rights, property or security of us, our customers, or any other person. The above tasks may include exchanging information with other companies and organizations to prevent and detect fraud and reduce credit risk.
7. Subject to your choices:
   In addition to the cases listed above, you will receive notice when Customer Information about you may be shared with third parties and your choices regarding such sharing. share information.
8. Cases of sharing that do not require consent:
   According to current law, Customer Information belongs to your medical information, according to the decision of the person in charge of the medical examination and treatment facility, can be shared by us to improve the quality of diagnosis, care, and treatment of patients among practitioners in the group directly treating patients; or allow some record collectors, including interns, researchers, and practitioners in medical examination and treatment facilities, to borrow on-site medical records to read or copy for medical purposes. research or professional and technical work; or at the request of Vietnamese competent authorities.

ACCESS AND CHOICE

1. Except as otherwise required by law, you may view, update and delete certain information about your account and your interactions with the Service. If you are unable to access or update your information yourself, you can always contact us for assistance.
2. You have many choices regarding the collection and use of Customer Information. Many Services include functionality that gives you options about how your information is used. You can choose not to provide certain information, but then you may not be able to take advantage of certain Services:
   1. Account information:
      If you want to add, update or delete information related to your account, please send an email to hello@medezemedical.vn and follow Medeze Medical’s instructions. When you update or delete any information, we usually keep a copy of the previous version for technical purposes.
   2. Communication:
      If you do not want to receive promotional messages from us, please unsubscribe or adjust your communication preferences, please send an email to hello@medezemedical.vn and follow the instructions. Guided by Medeze Medical. If you do not want to receive in-app notifications from us, please adjust the notification settings in your app or device.
   3. Advertising:
      If you do not want to see interest-based advertising, please send an email to hello@medezemedical.vn and follow Medeze Medical’s instructions.
   4. Browsers and devices:
      The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have your browser notify you when You will receive new cookies or how to completely disable cookie functionality.

CONTACT INFORMATION, NOTICES AND MODIFICATIONS

Our business is constantly changing and this Information Security and Privacy Policy may be revised. You should visit and check our website regularly to update the most recent changes. Unless otherwise stated, our current privacy and information security policy applies to all Customer Information we have about you and your account.

If you have any questions about privacy at Medeze Medical or would like to contact our information controller, please contact us and we will endeavor to answer your question. . You can also contact us at the address below:

CUSTOMER RIGHTS AND ADDITIONAL INFORMATION

1. Customer Information Controller:

MEDEZE MEDICAL SAI GON (No. 116 Nguyen Van Huong, Thao Dien Ward, Thu Duc City, Ho Chi Minh City, Vietnam) is the controlling unit. Customer Information is collected or processed in accordance with this information security and privacy policy.

2. Processing

1. We process Customer Information based on one or more of the following legal bases:

1. Necessary to enter into a contract with you or the organization you represent, to perform contractual obligations, to provide Services, to respond to requests from you, or to provide support to clients.
2. When we have a legitimate interest, as described in Section II of this Information Security and Privacy Policy;
3. Necessary to comply with laws and legal obligations;
4. To respond to legal requests; or upon your consent.

2. Your rights.

According to the law, you have the following rights:

1. Ask whether we hold Customer Information about you and request a copy of that Customer Information and information about how it is processed;
2. Request correction of inaccurate Customer Information;
3. Request the removal of Customer Information that is no longer necessary for the purposes of the processing, the information was processed based on consent but that consent has been withdrawn, or the information is processed not in accordance with the regulations provisions of current law;
4. Request us to temporarily stop processing Customer Information when processing activities are inappropriate;
5. Object to the processing of personal data;
6. Request the transfer of the Customer Information you have provided to us (excluding information obtained from collected information), in case the processing of such Customer Information is carried out on a based on your consent or contract and is carried out automatically; and file a complaint with the competent authority if you believe we have violated your privacy rights.
7. You can exercise your rights of access, rectification, deletion, request for suspension, objection and request for portability of information by contacting us. If you wish to exercise any of the above rights and you are our customer, please contact us. If you are not our customer, please contact us at the address in Section VII above.

Where you have given us your consent to process your Customer Information for a specific purpose, you may withdraw that consent at any time and we will cease all processing of your data. you for that purpose.