{"id":7260,"date":"2021-10-05T09:41:11","date_gmt":"2021-10-05T02:41:11","guid":{"rendered":"https:\/\/medezemedical.vn\/chinh-sach-giai-quyet-khieu-nai-tranh-chap\/"},"modified":"2023-09-28T00:22:50","modified_gmt":"2023-09-27T17:22:50","slug":"chinh-sach-giai-quyet-khieu-nai-tranh-chap","status":"publish","type":"page","link":"https:\/\/medezemedical.vn\/en\/chinh-sach-giai-quyet-khieu-nai-tranh-chap\/","title":{"rendered":"Complaint resolution policy \u2013 \u200b\u200bDisputes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7260\" class=\"elementor elementor-7260 elementor-7255\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ce55ed3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ce55ed3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-af288f6\" data-id=\"af288f6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ab0c048 elementor-widget elementor-widget-text-editor\" data-id=\"ab0c048\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.15.0 - 20-08-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h3><b>1. MEDEZE MEDICAL&#8217;S COMPLAINT AND DISPUTE RESOLUTION MECHANISM<\/b><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Self-negotiation (negotiation, negotiation)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Through authorities<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Another form<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Medeze Medical is responsible for resolving Customer complaints related to products\/services provided by Medeze Medical on https:\/\/medezemedical.vn:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Medeze Medical will receive complaints immediately after receiving notification from the person submitting the request.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Medeze Medical will handle and explain complaints and disputes immediately after having complete information about the events that require dispute resolution and receiving support from competent authorities to resolve the matter accordingly.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers\/complainants have the right to request protection from competent authorities in case of disputes with Medeze Medical if the disputes are not resolved satisfactorily.<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">In specific cases, Medeze Medical will: require customers to be responsible for providing accurate intangible and tangible information about the arising complaints and conflicts that need to be resolved that the Customer has found themselves in. suffered damage.<\/span><\/p><h3><b>2. APPLICABLE LAW AND DISPUTE RESOLUTION AUTHORITY<\/b><\/h3><p><span style=\"font-weight: 400;\">This agreement is governed by Vietnamese law. Any dispute arising during the use of the Services with Medeze Medical will be resolved in a competent court of Vietnam, in accordance with the current laws of Vietnam.<\/span><\/p><h3><b>3. TIMELINE FOR RESOLVING COMPLAINTS AND DISPUTES<\/b><\/h3><p><span style=\"font-weight: 400;\">Any complaints or disputes arising from this Agreement, within Medeze Medical&#8217;s jurisdiction, must be sent to Medeze Medical within 01 (one) month from the date of the event giving rise to such complaint or dispute. .<\/span><\/p><h3><b>4. CONDITIONS AND METHODS FOR RESOLVING COMPLAINTS AND DISPUTES<\/b><\/h3><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We only support and resolve your complaints and disputes within Medeze Medical&#8217;s authority in accordance with Vietnamese law within the framework of providing complete, honest and accurate information when incidents occur. The case needs to be handled to resolve the dispute.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For disputes between users or between users of the stem cell storage service and Medeze Medical, we will base on the system&#8217;s records to resolve. Accordingly, we will protect maximum benefits for users who fully register information according to regulations.<\/span><\/li><\/ol><h3><b>5. PROCESS FOR RECEIVING AND HANDLING COMPLAINTS AND DISPUTES<\/b><\/h3><p><span style=\"font-weight: 400;\">Medeze Medical will resolve disputes according to the following process:<\/span><\/p><p><b>Step 1:<\/b><\/p><p><span style=\"font-weight: 400;\">Medeze Medical&#8217;s Customer Care Department will receive complaints from Members or the Sales Department will receive complaints from Customers. These Departments will proactively and quickly resolve within the scope of their authority and responsibility and immediately respond to the results of complaints based on the policies that Medeze Medical has announced.<\/span><\/p><p><b>Step 2:<\/b><\/p><p><span style=\"font-weight: 400;\">In the case of complaints and disputes that are complex or not specified in Medeze Medical&#8217;s published policies, the Customer Care Department\/Sales Department will commit to a response time limit for the Customer. more than 7 working days.<\/span><\/p><p><b>Step 3:<\/b><\/p><p><span style=\"font-weight: 400;\">Communicate Medeze Medical&#8217;s complaint and dispute resolution results to the customer\/complainant and update the customer\/complainant&#8217;s preferences.<\/span><\/p><p><b>Step 4:<\/b><\/p><p><span style=\"font-weight: 400;\">Transfer the complaint resolution results approved by the customer\/complaint sender to the relevant departments\/authorities for implementation and publication\/announcement if necessary.<\/span><\/p><p><b>Step 5:<\/b><\/p><p><span style=\"font-weight: 400;\">Medeze Medical confirms with the Customer the result of the complaint once resolved.<\/span><\/p><p><span style=\"font-weight: 400;\">If through agreement the conflict arising from the transaction cannot be resolved, Medeze Medical will ask a competent legal agency to intervene to ensure the highest legal interests for the Customer.<\/span><\/p><h3><b>6. CONTACT INFORMATION FOR COMPLAINT HANDLING AND DISPUTE RESOLUTION<\/b><\/h3><p><b>When you have any complaints, please do:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send an email to: hello@medezemedical.vn, or:<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call Hotline: 1900 4505<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Medeze Medical\u2019s complaint receiving department will proactively contact to clarify the request, at the same time confirm the incident and notify the Customer as soon as possible (no more than 24 working hours from receipt of the complaint). complaint).<\/span><\/p><p><span style=\"font-weight: 400;\">Medeze Medical has the right to request the Customer to provide information and evidence related to the complaint to authenticate and clarify the matter, thereby providing an appropriate solution. Any disputes that arise will be prioritized for resolution through negotiation.<\/span><\/p><p><span style=\"font-weight: 400;\">Contact Info:<\/span><\/p><table><tbody><tr><td colspan=\"2\"><p><span style=\"font-weight: 400;\">MEDEZE MEDICAL SAI GON LIMITED COMPANY\u00a0<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Address<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">116 Nguyen Van Huong, Thao Dien Ward, Thu Duc City, Ho Chi Minh City, Vietnam<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Email<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">hello@medezemedical.vn<\/span><\/p><\/td><\/tr><tr><td><p><span style=\"font-weight: 400;\">Hotline<\/span><\/p><\/td><td><p><span style=\"font-weight: 400;\">19004505<\/span><\/p><\/td><\/tr><\/tbody><\/table><h3><br \/><br \/><\/h3>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>1. MEDEZE MEDICAL&#8217;S COMPLAINT AND DISPUTE RESOLUTION MECHANISM Self-negotiation (negotiation, negotiation) Through authorities Another form Medeze Medical is responsible for resolving Customer complaints related to products\/services provided by Medeze Medical on https:\/\/medezemedical.vn: Medeze Medical will receive complaints immediately after receiving notification from the person submitting the request. Medeze Medical will handle and explain complaints and&hellip; <br \/> <a class=\"read-more\" href=\"https:\/\/medezemedical.vn\/en\/chinh-sach-giai-quyet-khieu-nai-tranh-chap\/\">Read more<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"elementor_header_footer","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/medezemedical.vn\/en\/wp-json\/wp\/v2\/pages\/7260"}],"collection":[{"href":"https:\/\/medezemedical.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/medezemedical.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/medezemedical.vn\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/medezemedical.vn\/en\/wp-json\/wp\/v2\/comments?post=7260"}],"version-history":[{"count":4,"href":"https:\/\/medezemedical.vn\/en\/wp-json\/wp\/v2\/pages\/7260\/revisions"}],"predecessor-version":[{"id":7264,"href":"https:\/\/medezemedical.vn\/en\/wp-json\/wp\/v2\/pages\/7260\/revisions\/7264"}],"wp:attachment":[{"href":"https:\/\/medezemedical.vn\/en\/wp-json\/wp\/v2\/media?parent=7260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}